Shipping Policy

At Aven Wears, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. Delivery Area

We currently deliver to Canada only.
Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

All orders are processed within 1–3 business days. (Monday–Friday, excluding weekends and public holidays.)

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

4. Shipping Rates

We offer free shipping on all orders with no minimum purchase. No additional shipping or handling fees apply.

5. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 6–9 business days (Monday to Friday)
Total Delivery Time: 7–12 business days
Order Cutoff Time: 5:00 PM
Time Zone: (GMT+10:00) Melbourne Timezone

Please note: Delivery times are estimates and may be affected by carrier delays, custom clearance procedures or extreme weather conditions.

6. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on Australia-specific regulations or carrier restrictions.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Please carefully review your delivery address during checkout.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: support@avenwears.com . We will work with the carrier to investigate the problem and find a solution as soon as possible.

9. Order Tracking

You can track your order status at any time using the Track Your Order Page

10. Order Cancelation

To cancel your order, please contact us via mail on support@avenwears.com

11. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 09/20/2026)

12. Contact Information

If you have any questions, our support team is happy to assist.

Email: support@avenwears.com
Phone: +61 480 008 592
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 4:00 PM (EAST)

Our customer support team aims to respond within 12–24 hours.

13. Company Information

Store Name: Aven Wears
Company Name: Ecodyk Commerce
Company Registration Number: 89196791

Company Address: Olieslagweg 1, 7521 HX Enschede, The Netherlands.

Aven Wears is operated by Ecodyk Commerce, a company registered in The Netherlands.