Return & Refund Policy

Returns, Refunds & Cancellations Policy

At Aven Wears, we want our returns and refund process to be clear and straightforward. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions below. To request a return, please contact us within 30 days from the date your order was delivered.

2. Order Cancellation

Orders may be cancelled within 1 hour of being placed. Once processing has begun, cancellation is no longer possible. After delivery, a return may be requested in accordance with this policy.

3. Conditions for Returns

An item is eligible for return if:

It is unused, unworn, and undamaged
It is in its original condition
All original labels and packaging are intact
The return request is submitted within the 30 day return period

Trying on items for fit, as in a retail store, is permitted. If there are visible signs of wear, washing, or damage, a reduction in value may be applied.

4. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incorrect or does not match its description, please contact us as soon as possible so we can review and resolve the issue as quickly as possible.

To submit a report, please email support@avenwears.com with:

Your order number
Clear photos of the item and the original packaging
A short description of the issue

Your rights for damaged or incorrect items are protected by the Australian Consumer Law and are not limited to our 30-day return period.

Depending on the circumstances, an appropriate remedy may include a replacement, refund or another remedy available under Australian Consumer Law.

5. Items Excluded from Returns

Returns are not accepted for:

Items with broken hygiene seals
Personalised or custom-made products
Items damaged through improper use
Underwear, shapewear, and bras once the hygiene seal has been removed

These exclusions do not limit any rights you may have under the Australian Consumer Law if an item is damaged, incorrect or otherwise fails to meet a consumer guarantee.

6. Return Address

Returns must only be sent to the return address provided by our customer service team. Our return facility may be located outside Australia.

7. How to Request a Return

To request a return, contact us at support@avenwears.com within 30 days of delivery.

Please include:

Your order number
The item(s) you wish to return
The reason for your return
Clear photos (required for damaged or incorrect items)

Once your request has been reviewed, we will provide the correct return address and instructions.

8. Return Shipping & Costs

For standard returns, customers are responsible for the cost of return shipping and any applicable customs or handling charges associated with the return. We do not provide prepaid return labels for standard returns.

For standard returns involving bundled products, all items within the bundle must generally be returned together unless otherwise agreed.

If an item is confirmed to be damaged, incorrect, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, reasonable return costs will be reimbursed or another appropriate return arrangement will be provided where required.

You can always contact us with any return questions at support@avenwears.com.

9. Refunds

Once we've received your return package, we will process the inspection within 2-4 business days and send you a full refund within that time frame. Once the refund has been processed, you should receive the money back into your account and statement within 10 business days (depending on your bank, credit card, or payment processor).

If a returned item does not meet our return conditions, we may decline the refund or offer an alternative resolution such as a store credit or partial refund.

10. Contact Information

If you have any questions, our support team is happy to assist.

Email: support@avenwears.com
Phone: +61 480 008 592
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 4:00 PM (EAST)

Our customer support team aims to respond within 12–24 hours.

11. Company Information

Store Name: Aven Wears
Company Name: Ecodyk Commerce
Company Registration Number: 89196791

Company Address: Olieslagweg 1, 7521 HX Enschede, The Netherlands.

Aven Wears is operated by Ecodyk Commerce, a company registered in The Netherlands.