Frequently Asked Questions
Find answers to some of our most frequently asked questions.
We currently only ship across Australia.
Orders are usually processed within 1–3 business days, Monday to Friday, excluding Australian public holidays.
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.
Alternatively you can track your order at any time via the "Track Your Order" page in our main menu. Just enter your order details to see the latest status.
Alternatively you can track your order at any time via the "Track Your Order" page in our main menu. Just enter your order details to see the latest status.
As we aim to process orders as fast as possible, orders can be cancelled within 1 hour of being placed. Once processing has begun, we're unable to cancel or change your order. To request a cancellation within this window, please email us at support@avenwears.com.
We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original condition with all labels and packaging intact. To start a return, email support@avenwears.com with your order number, the item(s) you'd like to return, and the reason.
We accept the following payment methods:
Credit and debit cards: Visa, Mastercard, American Express, Maestro
Mobile payments: Apple Pay, Google Pay
Credit and debit cards: Visa, Mastercard, American Express, Maestro
Mobile payments: Apple Pay, Google Pay
Please contact us as soon as possible at support@avenwears.com with your order number, clear photos of the item and packaging, and a short description of the issue. We'll review it and arrange a replacement, refund, or other resolution as quickly as possible
Contact information:
Phone: +61 480 008 592
Email: support@avenwears.com
Company Address: Olieslagweg 1, 7521 HX Enschede, The Netherlands.
Phone: +61 480 008 592
Email: support@avenwears.com
Company Address: Olieslagweg 1, 7521 HX Enschede, The Netherlands.